TERMS AND CONDITIONS OF SALE

SARL Jrt Nutrition au capital de 10 000€ NATIWÉ
ZAE de Guinassou 24120 Pazayac

Phone 09 72 54 64 61

Mail : info@natiwhey.com
Siren: 831 151 402 R.C.S Périgueux
Siret: 831 151 402 00029
N° TVA: FR 57 831151402

Terms and conditions of sale for products sold on natiwhey.com

Last update date 19/04/2024

ARTICLE 1 – PURPOSE

The present conditions govern the sales by the SARL Jrt Nutrition – NATIWÉ whose head office is located ZAE de Guinassou 24120 Pazayac, of the products present on the site with its private purchasers (customers).

ARTICLE 2 – PRICES

The prices of our products are indicated in euros, inclusive of all taxes, unless otherwise indicated, and exclude processing and shipping costs.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned.
Customs duties or other local taxes or import duties or state taxes may be payable.

These rights and sums are not the responsibility of SARL Jrt Nutrition – NATIWÉ.
They will be your responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country.
We advise you to contact your local authorities for further information.

All orders, whatever their origin, are payable in euros.

The SARL Jrt Nutrition – NATIWÉ reserves the right to modify its prices constantly, but the product will be invoiced on the basis of tariff in force at the time of the validation of the order and subject to availability.

The products remain the property of SARL Jrt Nutrition – NATIWÉ until the complete payment of the price.

Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products passes to you.

ARTICLE 3 – ORDERS

You can place your order here:

On the Internet: natiwhey.com
By e-mail: info@natiwhey.com
By post at the above address.
Contractual information is presented in French and will be confirmed at the latest when your order is validated.

SARL Jrt Nutrition – NATIWHEY reserves the right not to record a payment, and not to confirm an order for some reason that it is, and more particularly in the event of problem of provisioning, or in the event of difficulty concerning the received order.

ARTICLE 4 – VALIDATING YOUR ORDER

Any order placed on the natiwhey.com website implies acceptance of these terms and conditions.
Any order confirmation implies your full acceptance of these terms and conditions of sale, without exception or reservation.

All the data provided and the recorded confirmation will constitute proof of the transaction.

You declare that you are fully aware of this.

Confirmation of the order will constitute signature and acceptance of the operations carried out.

A summary of your order information will be sent to you via your order confirmation e-mail address.

ARTICLE 5 – PAYMENT

The fact of validating your order implies for you the obligation to pay the indicated price.
Payment can be made by various methods:

• Credit card: you conclude your purchase on the protected waiter of our banking partner BNP Mercanet.
  At no time does JRT Nutrition store credit card details.
  The debit of the card is carried out only at the time of the forwarding of the order.
  In the event of split deliveries, only the dispatched products are debited.
• Paypal account: you finalize your purchase with your paypal account on the secure servers of the Paypal company. paypal’s rules of use apply, you can read them here https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full?locale.x=fr_FR
• Bank transfer: by transferring the amount of your order on the bank account of the company JRT Nutrition.
  The products are dispatched only after effective reception of the total amount of the order.

ARTICLE 6 – WITHDRAWAL

In accordance with the provisions of article L.121-21 of the French Consumer Code, you have a cooling-off period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your decision or pay any penalty.

Returns must be in their original condition and complete (packaging, accessories, instructions).
In this case, you are liable.
Any damage suffered by the product on this occasion may defeat the right of withdrawal.

You are responsible for return shipping costs.

In case of exercise of the right of retraction, SARL Jrt Nutrition – NATIWÉ will carry out the refunding of the versed sums, within 14 days according to the notification of your request and via the same means of payment that that used at the time of the order.

How to exercise your right of withdrawal

To exercise your right of withdrawal, you must notify us of your decision to withdraw from your order.

This notification must be made in writing, by any means, and in particular :

By email to info@natiwhey.com: by completing and attaching the withdrawal form that you can download here
By post: by completing and posting the form that you can download here to our address above.

Only items returned in a condition suitable for resale (i.e. in their original packaging or, at the very least, in packaging providing equivalent protection for the said items during return transport) will be accepted.
Consequently, items returned incomplete, damaged or soiled will not be accepted.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to :

• The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal.
• The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
• The supply of goods made to the consumer’s specifications or clearly personalized.
• The supply of goods likely to deteriorate or expire rapidly.
• The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
• The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
• The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional.
• The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
• The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.
• Transactions concluded during a public auction.
• The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal.

ARTICLE 7- AVAILABILITY

Our products are offered as long as they are visible on the site natiwhey.com and within the limits of available stocks.
In case of unavailability of product after placing your order, we will inform you by mail.
Your order will be automatically cancelled and no bank debit will be made.

In addition, the natiwhey.com website is not intended to sell its products in large quantities.
Consequently, SARL Jrt Nutrition – NATIWÉ reserves the right to refuse orders for more than 10 identical items.

ARTICLE 8 – DELIVERY

Products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page.

In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences for the delivery time indicated.

In accordance with legal provisions, in the event of late delivery, you have the right to cancel the order in accordance with the terms and conditions set out in article L 138-2 of the French Consumer Code.
If, in the meantime, you receive the product, we will reimburse you for it and the delivery costs in accordance with article L 138-3 of the French Consumer Code.

In the event of deliveries by a conveyor, SARL Jrt Nutrition – NATIWÉ cannot be held for person in charge for delay of delivery exclusively due to an unavailability of the customer after several proposals of appointment.

ARTICLE 9 – WARRANTY

All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, as stipulated in articles 1641 et seq. of the French Civil Code.
In the event of non-conformity of a product sold, it may be returned, exchanged or reimbursed.

Products must be returned to us in the condition in which you received them, with all components (accessories, packaging, instructions, etc.).
Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

ARTICLE 10 – LIABILITY

The proposed products are in conformity with the French legislation in force.
The responsibility for SARL Jrt Nutrition – NATIWÉ could not be committed in the event of nonrespect of the legislation of the country where the product is delivered.
It is your responsibility to check with the local authorities the possibilities of import or use of the products or services that you plan to order.

Moreover, SARL Jrt Nutrition – NATIWÉ cannot be held responsible for damages resulting from improper use of the product purchased.

Finally, SARL Jrt Nutrition – NATIWÉ cannot be held responsible for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

ARTICLE 11 – FORCE MAJEURE

Natiwé cannot be held responsible for the non-performance of any of its obligations under the sales contract if this non-performance is due to an event of force majeure.

ARTICLE 12 – APPLICABLE LAW IN THE EVENT OF DISPUTES

The language of this contract is French.
The present conditions of sale are subject to French law.
In the event of a dispute, the French courts shall have exclusive jurisdiction.

ARTICLE 13 – MEDIATION

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, we offer a consumer mediation service.

The chosen mediation body is: CNPM – MEDIATION DE LA CONSOMMATION.

In the event of a dispute, you can submit your claim on its website: https: //cnpm-mediation-consommation.eu or by post by writing to CNPM – MEDIATION – CONSOMMATION – 23, rue Terrenoire – 42100 SAINT ETIENNE.

The electronic link to the Online Dispute Resolution (ODR) platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&Ing=FR

ARTICLE 14 – INTELLECTUAL PROPERTY

All elements of the natiwhey.com site are and remain the exclusive intellectual property of SARL Jrt Nutrition – NATIWÉ.
No one is authorized to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound.
Any simple link or hypertext link is strictly forbidden without the express written consent of SARL Jrt Nutrition – NATIWÉ.

ARTICLE 15 – PERSONAL DATA

Natiwé reserves the right to collect nominative information and personal data concerning you.
This information is required to process your order and to improve the services and information we send you.

It may also be transmitted to companies that contribute to this relationship, such as those responsible for carrying out services and orders for their management, execution, processing and payment.

This information and data is also stored for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to personal information and data concerning you, directly on the website.

ARTICLE 16 – OPPOSITION TO COLD CALLING

In accordance with article L 223-2 of the French Consumer Code, the customer may register on the “liste d’opposition au démarchage téléphonique”.
To do so, simply send an e-mail to info@natiwhey.com

ARTICLE 17 – ARCHIVING PROOF

NATIWÉ will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the French Civil Code.

The computerized records of NATIWÉ will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

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